Within The Interactive Team our senior managers and team leaders all started as trainees and worked their way up based on their own merit. I love this way of progression. No one gets their toes stepped on and everyone has the same standard of training to get to the same level. It works!
It got me to thinking though. Even as a trainee within the company, if you want to progress your career to a position of management, you’ve got to begin to develop those leadership skills sooner rather than later. With this in mind here’s my take on the skills needed to be a future business leader.
1. Communicate clearly
Leaders don’t grumble behind closed doors when things don’t go their way. They don’t say yes when they should have said no. They say what they mean, and do so in a way that people understand. This is not advocating rudeness, but it is advocating dropping passive-aggressive behaviour.
2. Learn flexibility
There’s rarely a “right way” to do something. If you are going to insist that things be done a certain way, you’re headed down the micro-manager path, and that’s not what leadership is about. Ask yourself, “Is this the wrong way to do it, or is it just a different way?”
3. Don’t be a doormat
Leaders stand up for themselves, politely. Jerks stand up for themselves rudely. If somebody interrupts you in a meeting, simply say, “I’m sorry, can I finish?” If your co-worker tries to dump her work on you, say, “That won’t be possible.” Does this mean you never do a favour? Absolutely not. You will do favours from time to time, but you do so because you are nice or because it benefits you and the company, not because you can’t say no.
4. Help others
Leaders bring others along with them, and share credit for work well done. Leaders don’t look for opportunities to step on others, but rather look for opportunities to help others succeed. Remember, a leader is someone who demonstrates desirable characteristics.
5. Take responsibility for your mistakes
We all make mistakes. Own your mistakes. When someone points out an error, don’t start throwing blame, simply say, “Thanks for letting me know. Let me fix that.” Additionally, when things start going south, ask for help rather than panicking and trying to fix everything on your own. That usually makes it worse.
6. Listen to others people’s ideas
You may be bursting with ideas and can’t wait until it’s your turn on the stage, but take time to listen to others. Believe it or not, other people have great ideas as well, and a true leader acknowledges that good things can come from many sources. Don’t cut people off. Do solicit ideas. You may be surprised at what you learn.
7. Take risks
Lots of times, people think leaders have led charmed lives where everything went well. This is rarely the case. Failure is an integral part of success. When you can acknowledge that the risks are real but the potential pay-off is enough to counteract that, you’re demonstrating leadership. If you jump blindly, that’s stupid. But if you evaluate the situation and take the risk anyway, that’s leadership.
8. Remember to network
Networking isn’t about finding jobs, it’s about connecting with people. As you learn how to interact with people, you’ll learn which interactions are effective and which are ineffective. As you help others with their career, you’re demonstrating your ability to lead and guide.
9. Develop a thick skin
Immoral discrimination happens. Accept that it does now and just determine not to let terrible people get you down. The business world is not the university, and the HR department are not counsellors. If someone treats you poorly, don’t immediately jump to the conclusion that it was based on some immutable characteristic. Instead, evaluate if what they said or did was justified. If it was, change your behaviour. If it wasn’t, don’t let it bother you. Now, in an egregious situation, absolutely report it, but let most things roll off your back.
10. Don’t ask for special treatment
All that stuff you learned about being inherently special? False. You’re not. I’m not. No one is. So stop asking for special treatment and exceptions to rules. Now, can you become special by working harder and smarter than everyone else. You’ll get special treatment when you deserve it. That isn’t to say you can’t ask for a raise or a promotion for extra behaviour. That’s not special treatment–that’s something you earn by being awesome.